Service Support Terms
To receive service support, a request must be submitted with the following information:
- warranty certificate number;
- description of the fault and the conditions under which it appears;
- contact details of the responsible person.
The service department contacts the Buyer to agree on repair timing and procedure.
Paid repair
All cases not covered by the warranty are serviced on a paid basis according to approved rates. The cost of an engineer’s visit and repair work for one day is 500 €. All spare parts are paid separately according to issued invoices.
If diagnostics show that no fault is present, the Buyer still pays the visit fee according to the Seller’s rate.
If the Buyer refuses to pay invoices for non-warranty work, the Supplier has the right to suspend further equipment service until full payment is made.
Liability
The Manufacturer/Supplier is not liable for:
- loss of profit, production downtime, electricity or raw material costs, or other commercial losses related to equipment downtime;
- consequences caused by the Buyer’s violation of operating rules.
Changes to the equipment are allowed only with the Manufacturer’s written consent. Otherwise, the equipment is removed from warranty service.